VPAT for Ticket Booking
Digital ticket booking and transport platforms are no longer optional conveniences. For U.S. federal, state, and local government entities, these platforms are essential public services and must meet formal digital accessibility requirements.
Detailed Image Description
This infographic is titled “VPAT for Ticket Booking & Transport Apps: Accessibility, WCAG, ADA & Section 508.” At the center is a shield labeled “VPAT Compliance,” representing adherence to accessibility standards.
The image highlights compliance with WCAG 2.1 and 2.2 Level AA, ADA Titles I, II, and III, and Section 508 requirements.
Four key areas are shown:
- Booking Websites: Travel portals and route planners with accessible forms and end-to-end workflows.
- Mobile Applications: Transit apps and QR scanning with logical focus order and real-time updates.
- Real-Time Tools: Live schedule boards and delay alerts, emphasizing time-sensitive content and audio notifications.
- Insurance & Claims: Claim forms and refunds with multi-step processes and accessible documents.
The lower section explains accessibility support for web portals, including keyboard-only navigation, screen reader compatibility, and color contrast, as well as mobile app support for iOS and Android using VoiceOver, TalkBack, gesture alternatives, and alerts.
The image concludes with Enabled.in branding and contact information, including phone number, email address, and website.
For procurement teams, the key question is simple:
Can this product demonstrate accessibility conformance in a standardized, auditable way?
The answer must be supported by a VPAT® (Voluntary Product Accessibility Template).
Why VPAT Is Mandatory for Government Procurement
Under Section 508 of the Rehabilitation Act, any digital product that is:
- Procured by a U.S. federal agency
- Funded through federal programs
- Used to deliver public services
must demonstrate accessibility conformance.
A completed VPAT:
- Documents WCAG 2.1 / 2.2 AA conformance
- Supports ADA Title I, II, and III obligations
- Enables objective evaluation during procurement
- Reduces compliance and litigation risk
- Provides transparency for auditors and stakeholders
Without a VPAT, a product is typically ineligible for federal procurement.
Transport & Ticket Booking Products Covered Under ADA & Section 508
1. Ticket Booking & Transport Websites
Examples
- Bus, train, metro, and airline booking portals
- Public transportation information websites
- Route planners, fare calculators, and refund portals
Applicable Regulations
- ADA Title II – State and local government transport authorities
- ADA Title III – Private transport and ticketing providers
VPAT Evaluation Scope
- End-to-end booking and payment workflows
- Accessible forms, labels, and error handling
- Keyboard-only navigation
- Screen reader compatibility
- Color contrast and text scalability
2. Ticket Booking & Transport Mobile Applications
Examples
- Public transit mobile apps
- Ride-sharing and mobility platforms
- Mobile ticket scanning and QR-based boarding apps
Applicable Regulations
- ADA Title II – Government-operated transport apps
- ADA Title III – Commercial mobility services
VPAT Evaluation Scope
- iOS and Android accessibility (VoiceOver, TalkBack)
- Logical focus order and gesture alternatives
- Accessible alerts and notifications
- Real-time content updates for assistive technologies
3. Real-Time Schedule & Travel Assistance Tools
Examples
- Live arrival and departure boards
- Delay and service disruption alerts
- Travel assistance and navigation tools
Applicable Regulations
- ADA Title II – Public transport schedules and alerts
- ADA Title III – Commercial travel platforms
VPAT Evaluation Scope
- Time-sensitive content accessibility
- Non-visual alerts and status updates
- Accessible maps and route changes
4. Insurance, Refund & Claim Portals (Transport & Travel)
Examples
- Travel insurance claim portals
- Delay, damage, or cancellation claim systems
- Passenger grievance and refund platforms
Applicable Regulations
- ADA Title III – Private insurance providers
- ADA Title II – Government-backed insurance systems
VPAT Evaluation Scope
- Multi-step forms and workflows
- File uploads and document handling
- Accessible PDFs and email communications
- Status tracking dashboards
ADA Titles Explained for Procurement Review
ADA Title I – Employment Systems
Applies to internal systems used by employees, including:
- Staff scheduling tools
- Internal ticketing or operations platforms
Requirement: Employees with disabilities must have equal access to internal digital systems.
ADA Title II – State & Local Government Services
Applies to:
- Public transportation authorities
- Government-operated ticketing and information platforms
Requirement: Accessibility is mandatory and subject to audit and public accountability.
ADA Title III – Public-Facing Commercial Services
Applies to:
- Private transport operators
- Ride-sharing and ticket booking platforms
Requirement: Equal access for the public; non-compliance increases litigation risk.
Section 508 – Federal Procurement Standard
Applies when:
- Products are sold to U.S. federal agencies
- Platforms are funded by federal programs
Requirement: A completed, accurate VPAT is mandatory.
VPAT Readiness Checklist for Procurement
- WCAG 2.1 / 2.2 AA conformance
- Keyboard-only operability
- Screen reader compatibility
- Accessible forms and error handling
- Sufficient color contrast and scalable text
- Mobile accessibility validation
- Clear documentation in VPAT format
How Enabled.in Supports Procurement-Ready VPATs
Enabled.in provides evidence-based VPATs, built on:
- Automated and manual accessibility testing
- Assistive technology validation
- Expert human review of complex interactions
- Clear documentation aligned to Section 508 criteria
Our VPATs are designed for:
- Federal procurement reviews
- Accessibility audits
- Legal and compliance teams
- Enterprise and public-sector buyers
Final Takeaway for Procurement Teams
If a digital product supports ticket booking, transport services, real-time travel information, or insurance and claims, it falls within the scope of ADA Titles II & III and Section 508.
A VPAT is the official, standardized proof of accessibility compliance required for procurement decisions.
Need a VPAT for a Transport or Ticket Booking Product?
Explore Our Booking Accessibility Audit & VPAT Services
Talk to Our Accessibility Experts
Whether you’re responding to an RFP, preparing for procurement, or improving inclusion across your Booking web and mobile app platform, we’re here to help.
Contact us today to discuss your ticket booking accessibility audit and VPAT requirements and take the next step toward inclusive, compliant ticket systems.
Sathasivam Kannupayan
sathasivam@enabled.in
www.enabled.in
+91 98405 15647