Enabled.in

Digital Accessibility Services

Shopify & Shopify Plus accessibility

Accessibility Audit & Testing Services

Build a more accessible Shopify store with expert support for WCAG 2.2 AA, ADA, EAA and Canadian CAN/ASC-EN 301 549 compliance goals.

Test real shopping journeys against WCAG 2.2 AA Manual Testing | Screen Reader Testing | Real-User Testing | Re-audit | VPAT/ACR.

Request Shopify 10-template WCAG 2.2 AA audit Request a Shopify Accessibility Audit

USA: ADA & Section 508 | EU: EAA & EN 301 549 | UK | Canada | Global

Your store. A global audience.

Shopify and Shopify Plus accessibility audit and testing services, including manual, screen reader, real-user testing, re-audit, and VPAT/ACR reporting.
WCAG audits Theme fixes Retesting

Enabled.in provides Shopify and Shopify Plus accessibility audit and testing services against WCAG 2.2 Level AA. We test themes, templates, product journeys, apps, cart and available checkout experiences using automated testing, expert manual testing, keyboard testing, screen readers and real users with disabilities. We also provide remediation guidance, re-audits and VPAT/ACR reporting where appropriate.

Shopify Store Accessibility Audit

Can customers complete their shopping journey?

From finding a product to placing an order, we check where customers face barriers and explain what your team needs to fix.

Six steps we review

  1. Home & navigation

    Enter the store

    Can customers:

    • Open menus and search with a keyboard.
    • See where keyboard focus is on the page.
    • Understand headings and link names.

  2. Collections & search results

    Find a product

    Can customers:

    • Choose filters without using a mouse.
    • Hear when search or filter results change.
    • Read product cards when text is enlarged.

  3. Product page

    Choose the right option

    Can customers:

    • Understand product images through alt text.
    • Select size, colour and quantity.
    • Hear price, availability and selection updates.

  4. Cart

    Review the order

    Can customers:

    • Open and close the cart with a keyboard.
    • Change quantities or remove products.
    • Hear updated totals and cart messages.

  5. Checkout

    Complete the purchase

    Can customers:

    • Understand field labels and instructions.
    • Find errors and learn how to correct them.
    • Move through available checkout steps with assistive technology.

  6. Confirmation & account

    Stay informed

    Can customers:

    • Understand whether the order succeeded.
    • Use sign-in and account forms.
    • Find order information and support links.

Need more coverage? Account creation, contact forms, returns and other customer tasks can be included in your scope.

Shopify theme, template & app accessibility

Test the components behind your Shopify store.

Your store relies on reusable themes, templates, content and apps. We test these building blocks to find barriers across pages and shopping journeys. A fix to a shared menu, product card or cart drawer can improve every page that uses it.

Themes & shared components

Shopify Theme Accessibility Audit

One theme. Many customer touchpoints.

Review the shared components and interactions that shape your storefront. For merchants using standard or customised themes, Shopify agencies, theme developers and theme vendors preparing a release.

Components we can test
  • Header
  • Navigation & mega menu
  • Search
  • Announcement bar
  • Product cards
  • Product gallery
  • Variant selector
  • Cart drawer
  • Modal dialogs
  • Forms
  • Footer
Request a Shopify theme audit

Apps & integrations

Shopify App Accessibility Audit & VPAT/ACR

Does your app remain accessible inside a Shopify store?

Test agreed customer-facing controls, forms, dialogs and dynamic content to find barriers introduced by the app or its interaction with the host theme.

Apps and features we can test
  • Reviews & ratings
  • Loyalty programmes
  • Wishlists
  • Subscriptions
  • Search & filters
  • Chatbots
  • Cookie consent
  • Recommendations
  • Size guides
  • Bookings
  • Payment integrations
  • Other customer-facing apps
Discuss Shopify app testing

A defined starting package

Shopify 10-Template WCAG 2.2 AA Accessibility Audit

Start with representative templates, components and behaviours rather than thousands of similar URLs. We identify variations that need additional testing.

Request a 10-template review
  1. Home
  2. Collection
  3. Product
  4. Search
  5. Cart
  6. Login
  7. Account
  8. Contact
  9. Blog
  10. Article
What the review can include
  1. Initial audit
  2. Findings & fix guidance
  3. Remediation support
  4. Re-audit
  5. Conformance documentation

Checkout, returns, apps, custom features and additional template variations can be added. The review covers the agreed templates, configurations and tested version; it does not certify every generated URL.

Our Shopify accessibility audit process

A Shopify accessibility audit should not rely on automated scanning alone. Effective testing combines automated checks with manual WCAG review, keyboard testing, screen reader testing, zoom and magnification testing, and testing of complete shopping journeys. Real-user testing with people with disabilities can provide additional evidence about practical usability.

Know what needs fixing.
See what has improved.

Our Shopify accessibility audit combines automated checks with expert manual and assistive technology testing. We assess agreed customer journeys against WCAG 2.2 Level AA, document barriers and provide remediation guidance. Re-auditing verifies agreed fixes where included in scope.

Every project starts with a defined scope covering the theme, templates, apps, integrations and customer journeys to be tested.

How we test Shopify accessibility

  • Automated testing

    Identify machine-detectable issues and patterns.

  • Expert manual testing

    Review structure, forms, contrast, focus and interactions.

  • Keyboard testing

    Check shopping tasks without a mouse.

  • Screen reader testing

    Use agreed combinations of NVDA, JAWS, VoiceOver or TalkBack.

  • Zoom & magnification

    Check content, controls, reflow and readability.

  • Real-user testing

    Where scoped, people with disabilities test agreed shopping journeys.

Discuss your audit scope

  1. Agree what we will test

    Review your Shopify or Shopify Plus implementation. Define coverage for themes, templates, components, content, apps, integrations, cart, available checkout steps and customer accounts.

    Confirm the WCAG target, browsers, assistive technologies, test environment, access requirements and deliverables.

    You receive Defined accessibility testing scope and delivery plan.

  2. Find accessibility barriers

    Test agreed journeys against WCAG 2.2 AA using automated, manual, keyboard and assistive technology checks. Include navigation, search, filters, product options, forms, dialogs, cart, checkout and app interactions.

    Document confirmed issues so your design, development, QA and content teams can reproduce them.

    You receive Prioritised findings with WCAG criteria, severity, user impact, affected components, reproduction steps, evidence and recommended fixes.

  3. Help your team fix the issues

    Provide practical guidance for theme code, components, content and configurations. Where implementation support is included, coordinate agreed fixes with your developers in a duplicate theme.

    Who handles each type of issue?
    • Theme: Shopify or theme development team.
    • Content: merchant or content team.
    • Apps: app vendor.
    • Platform-controlled: document and escalate as appropriate.
    • Custom integrations: responsible development team.

    You receive Developer-ready remediation guidance and agreed implementation support.

  4. Verify what has been fixed

    Where re-auditing is included, retest affected components and journeys using relevant methods from the initial audit. Record resolved issues, remaining barriers and additional findings within the verification scope.

    • Fixed
    • Partially fixed
    • Open
    • Requires further review

    You receive Re-audit and accessibility verification report.

Accessibility for US customers

Shopify ADA Compliance and WCAG 2.2 AA

Discuss your Shopify accessibility goals

Understand the legal context and technical target.

The Americans with Disabilities Act (ADA) provides the US legal context for access to goods and services for people with disabilities. The US Department of Justice states that the ADA applies to the online services of businesses covered by the law. Read the DOJ guidance on web accessibility.

WCAG 2.2 Level AA is the technical accessibility target we use to assess agreed Shopify shopping journeys. It provides testable criteria for content and interactions; meeting this target does not, by itself, establish ADA compliance.

Improve your store through testing and verified fixes.

Shopify is the commerce platform. Your theme, apps, product content and customisations shape the experience customers actually use. Enabled.in reviews this implementation, including navigation, product selection, cart interactions and available checkout steps.

An accessibility audit provides evidence of barriers, affected WCAG criteria, customer impact and recommended fixes within the assessed scope. Remediation addresses agreed issues; retesting records verified improvements and remaining barriers. Platform or vendor-controlled issues are documented for the responsible team.

An audit is a starting point, not an automatic ADA compliance outcome. Ongoing checks help maintain improvements as your store changes.

Why Enabled.in

Enabled.in is a digital accessibility audit and testing service provider supporting Shopify merchants, Shopify Plus brands, agencies, theme developers and app vendors. Our accessibility practice combines 17+ years of accessibility experience with IAAP CPWA and DHS Trusted Tester International credentials. Testing can include automated, manual, keyboard, screen reader, zoom, assistive technology and real-user evaluation.

Accessibility expertise. Accountable delivery.

Specialist experience and professional credentials, with a clear testing scope and documented results for your Shopify team.

17+ years

Accessibility experience

Practical guidance for identifying barriers and planning improvements.

IAAP CPWA

Professional credentials

Certified Professional in Web Accessibility expertise.

DHS Trusted Tester International

Testing credentials

Structured testing and documentation of accessibility findings.

Real shopping journeys

People & technology

Manual and assistive technology testing. Real-user testing where scoped.

Defined scope  ·  Practical recommendations  ·  Documented verification

Discuss your project

What you receive

Shopify accessibility audit deliverables

Clear findings, practical guidance and evidence your team can use to plan the next release.

Deliverables are confirmed in your agreed project scope.

Accessibility audit report

Confirmed findings mapped to applicable WCAG 2.2 AA criteria.

Issue tracker

Prioritised issues with status and ownership.

Remediation guidance

Practical recommendations for resolving barriers.

Assistive technology results

Results from agreed browser and assistive technology combinations.

Re-audit report

Verification of agreed fixes and remaining issues, where included.

VPAT/ACR

Conformance reporting where appropriate and included in scope.

Shopify accessibility services

Audit. Assurance. Partner.

Choose the accessibility support that fits your store, your release or your delivery team.

  • Audit · Find the barriers
  • Assurance · Verify the improvements
  • Partner · Support your team

For Shopify merchants

Shopify Accessibility Audit

Find barriers affecting your customers and give your team a practical plan for improvements.

  • Agreed themes, templates and shopping journeys
  • WCAG 2.2 AA assessment
  • Automated, manual and assistive technology testing
  • Prioritised findings and fix guidance
You receive

Audit report, issue findings and remediation guidance.

Request an audit

For Shopify Plus & larger brands

Shopify Accessibility Assurance

Take your project from initial assessment through remediation support and verified results.

  • Audit and assistive technology testing
  • Remediation support and re-audit
  • Real-user testing, where scoped
  • Statement support where required; VPAT/ACR where appropriate and scoped
You receive

Audit, remediation support, verification and accessibility documentation.

Discuss assurance

For agencies, theme & app vendors

Shopify Accessibility Partner

Add dedicated or white-label accessibility expertise to client projects and product releases.

  • WCAG testing for themes, apps and projects
  • Manual and assistive technology testing
  • Release verification and ongoing QA
  • Real-user testing and VPAT/ACR where appropriate and scoped
You receive

Specialist testing support for your team, projects and releases.

Discuss a partnership

Every engagement defines the storefronts, templates, components, apps, journeys, testing methods and deliverables included in scope.

Catalogue content & accessibility testing

Accessible Shopify Product Updates

Enabled.in helps Shopify teams improve the accessibility of product catalogue content, including product descriptions, headings, image alt text, links, size information and product option names. We can also test the updated product experience with keyboard, screen reader, zoom and WCAG 2.2 AA checks.

01 · Update the content

We update your product content.

  • Product descriptions: clear structure, meaningful headings and readable specifications.
  • Image alt text: descriptions that explain relevant product details in context.
  • Product options: understandable size, colour and variant names.
  • Supporting information: descriptive links, size guides and care instructions within the agreed scope.

02 · Test the experience

We test the updated shopping experience.

  • Content review: check headings, image alternatives and link purpose against relevant WCAG 2.2 AA criteria.
  • Keyboard and screen reader testing: review product options, quantity controls and add-to-cart feedback.
  • Zoom and readability: check updated content at enlarged text and zoom settings.
  • Issue reporting and retesting: document barriers and verify agreed fixes, including theme or app issues that need separate work.

A one-time update or ongoing catalogue support.

Share your store URL, approximate product count and update frequency. We scope the quote around products, images, languages, storefronts and the testing required.

Get a product-update quote

Accessibility pricing by platform

Shopify & Shopify Plus.
Coverage from theme to payment.

Get an accessibility quote for the parts of your store you need reviewed. Your proposal lists the theme, product templates, apps and checkout journeys included, with audit, remediation and retesting costs scoped separately.

Theme & storefront accessibility

Shopify

For stores using a standard or customised theme, with a defined set of product and purchase journeys.

Custom store quotePriced by agreed templates, features and testing scope
  • Theme & navigation
  • Collections & products
  • Accessible product updates
  • Cart & discounts
  • Checkout & payments
  • Apps & accounts

Audit deliverablePrioritised findings and fix guidance. Add theme remediation, retesting or VPAT/ACR reporting to your quote.

Request Shopify pricing

Custom storefronts & complex journeys

Shopify Plus

For stores needing broader coverage across custom features, integrations, markets or multiple storefronts.

Custom project quotePriced by storefronts, integrations and journey complexity
  • Themes & storefronts
  • Products & buying journeys
  • Accessible catalogue updates
  • Cart & integrations
  • Checkout & payments
  • Accounts & release testing

Audit deliverableFindings organised by storefront and component. Add implementation support, retesting, VPAT/ACR or scheduled reviews.

Request Shopify Plus pricing

Before you book an audit

Shopify accessibility testing: your questions answered.

Understand testing coverage, theme changes, third-party apps, timelines and reporting before choosing your service.

Do you test every product URL?

We scope audits around shared templates, components and representative shopping journeys. Different product behaviours, content patterns, languages and app integrations are included where agreed. Product content updates are priced separately by volume and complexity.

What does template verification mean?

We document the tested template version, configurations, WCAG 2.2 AA findings and re-audit results. Verification applies to that assessed scope; it is not a Shopify certification or a guarantee covering every page generated from the theme.

Can agencies and app vendors work with Enabled.in?

Yes. Our Accessibility Partner service offers white-label or dedicated testing, release reviews, remediation verification and VPAT-based ACR reporting for an agreed app, theme or client project.

What is Shopify accessibility?

Shopify accessibility means making the shopping experience usable by people with disabilities. This includes finding products, understanding information, selecting options and completing purchases with tools such as a keyboard, screen reader or magnification.

Do you support platforms other than Shopify?

Enabled.in also offers eCommerce accessibility reviews for other platforms, including WooCommerce. Share your platform, customisations and integrations so we can confirm the testing and remediation scope.

What does a Shopify accessibility audit cover?

We review an agreed sample of templates and shopping journeys, including navigation, search, product selection, cart interactions and available checkout steps. The report records barriers, their impact and practical recommendations for your team.

Can you work with our existing Shopify theme?

Yes. The project starts with your current theme and customisations. We agree which changes our team will implement and which need your developer or an app provider, then test changes in a duplicate theme before launch.

Do you review Shopify Plus and third-party apps?

We can include Shopify Plus storefronts and customer-facing app interactions in the review. Where a component is controlled by Shopify or an app vendor, we document the issue and help your team coordinate the next step. The scope of fixes depends on the access and controls available.

Can an automated scan replace manual testing?

No. Automated checks can identify some issues, but keyboard interaction, screen reader announcements and complete shopping tasks also need manual review. Our approach combines both.

How long does remediation take, and what does it cost?

Timing and cost depend on the number of templates, theme customisations, apps and issues in scope. Share your store URL and priorities so we can propose a scope, estimate and delivery plan.

Does an audit guarantee accessibility compliance?

An audit describes the agreed scope at a point in time. Issues need to be addressed and retested, and new content or theme updates need ongoing checks. We agree a WCAG testing target with you and report the findings against that target.

Can we keep updating our store during the project?

We agree a workflow with your team so routine store operations can continue. Theme edits and app changes should be coordinated to avoid overwriting fixes or introducing untested changes.

Will remediation affect store performance or functionality?

Theme changes can affect existing interactions. We coordinate changes in a duplicate theme and agree regression checks for affected shopping tasks before release. Tell us about your performance targets and critical integrations when scoping the project.

What reporting and support can we include?

The proposal can include a findings report, remediation guidance, retest results and scheduled follow-up reviews. Agree reporting frequency, support channels and response expectations with us before the project starts.

Request an audit or discuss a partnership

Tell us what you sell, build or maintain.

Share your store URL, theme demo or app details. We will help define coverage, deliverables and a proposed timeline for your project.

  • Merchant, Shopify Plus brand, agency, theme developer or app vendor
  • Store audit, 10-template review, theme or app testing
  • Assurance, VPAT/ACR, accessible product updates or ongoing care

Request a Shopify accessibility consultation

Tell us about your store and the support you need. Fields marked required must be completed.

    Leave blank if your project is not online yet.

    Include your theme, apps, priorities and preferred timeline. For product updates, include the approximate product count. Do not share passwords or customer information.

    Email your enquiry: info@enabled.in